How long is your delivery time?

Normal delivery time for goods in stock is 1-3 working days from the time we have received your order, provided that Postnord/DHL keep their promised delivery times. Electric scooters and e-bikes have a delivery time of 5-10 working days or if you choose express delivery at a cost of SEK 399, we have a delivery time of 3-7 working days.

When and how do I receive my order confirmation & delivery note?

When we receive your order, we confirm the order and automatically send you an order confirmation to the email address you have provided. Read the order confirmation carefully when you receive it, and check that the order confirmation corresponds to the order.

We will send your delivery note digitally to you at the email address you have entered. This means that you will not receive your delivery note in paper form due to our environmental vision.

My order is delayed?

If the delivery of the products is delayed, we will provide you with information as soon as we know about it, as well as information about, and possibly when, delivery can take place, or if the product(s) are sold out.

COMPLAINTS & RETURNS

Do you offer open purchase?

You have full right of withdrawal for 14 days after you receive the item. In order to be able to return a product, it must be unused and all possible labels still attached, accessories included and original packaging.

How do I return my product?

Return and right of withdrawal

You have full right of withdrawal for 14 days after you receive the item. In order to be able to return a product, it must be unused and all possible labels still attached, accessories included and original packaging. You are responsible for the item until we receive it. Please note that you yourself are responsible for the return shipping, which costs from SEK 69 to SEK 2999 depending on weight and volume. The return cost will automatically be deducted when refunding your order. Remember that you are responsible for the package reaching us and that we cannot compensate if it gets lost.

How to return your order

1. Register your return via contact us with your order number.

2. You receive a confirmation that your return is registered, as well as what the return shipping will cost. In the email you will find an attached return slip/QR code. See instructions below on how to proceed depending on the shipping company.

PostNord
If the return is sent via PostNord, you will receive a QR code sent to you via email and SMS. You should show this QR to the nearest PostNord agent and they will help you further with your return.

DHL
If the return is sent via DHL, you will receive an attached return slip that needs to be printed and then attached to the package. Then hand in the package to the nearest DHL agent.

3. Once we have received and reviewed your return, you will receive your refund to the account you used for your purchase within 1-3 business days. The return cost will automatically be deducted when refunding your order.

Complaint

After you have received the products, we recommend that you investigate as soon as possible whether the delivery corresponds to the order confirmation, whether the products have been damaged during transport or whether the products are otherwise faulty or lacking. Always save the carton for possible returns or complaints.

Contact us and we will agree together on how to solve the whole thing. It is very important to us that you feel satisfied with your purchased goods. Do not return faulty goods without contacting our customer service first.

Refund

After receiving and checking your return, we will send you an email to let you know that we have received your returned item. We will also notify you if we have approved or rejected your refund. If you are approved, the refund will be processed within a certain number of days and the credit limit will be automatically applied to your credit card or original payment method.

If you have not received a refund, first check your bank account again. Then contact your credit card company, it may take some time to officially issue a refund. If you have completed all steps but still have not received a refund, please contact us at info@wheelyshop.se.

What do I do if there is something wrong with my product?

Contact us and we will agree together on how to solve the whole thing. It is very important to us that you feel satisfied with your purchased goods. Do not return faulty goods without contacting our customer service first.