Refund policy

Return and right of withdrawal

You have full right of withdrawal for 14 days after receiving the item if you are not satisfied. In order to be able to return a product, it must be unused and all possible labels still attached and accessories must be included. You are responsible for the item until we receive it. Please note that you yourself are responsible for the return shipping, which costs from 9€ to 99€ depending on weight and volume. The return cost will automatically be deducted when refunding your order. Remember that you are responsible for the package reaching us and that we cannot compensate if it gets lost.

How to return your order

1. Register your return via contact us with your order number.

2. You will receive a confirmation that your return is registered, as well as what the return shipping will cost. In the email you will find the attached return slip/QR code. See instructions below on how to proceed depending on the shipping company.

PostNord
If the return is sent via PostNord, you will receive a QR code sent to you via email and SMS. Show this QR to the nearest PostNord agent and they will help you further with your return.

DHL
If the return is sent via DHL, you will receive an attached return slip that needs to be printed and then attached to the package. Then hand in the package to the nearest DHL agent.

3. Once we have received and reviewed your return, you will receive your refund to the account you used for your purchase within 1-3 business days. The return cost will automatically be deducted when refunding your order.

Complaint

After you have received the products, we recommend that you investigate as soon as possible whether the delivery corresponds to the order confirmation, whether the products have been damaged during transport or whether the products are otherwise faulty or lacking. Always save the carton for possible returns or complaints.

Contact us and we will agree together on how to solve it all. It is very important to us that you feel satisfied with your purchased goods. Do not return faulty goods without contacting our customer service first.

Refund

After receiving and checking your return, we will send you an email to let you know we have received your returned item. We will also notify you if we have approved or rejected your refund. If approved, the refund will be processed within a certain number of days and the credit limit will be automatically applied to your credit card or original payment method.

If you have not received a refund, first check your bank account again. Then contact your credit card company, it may take some time to officially issue a refund. If you have completed all steps but still have not received a refund, please contact us at info@wheelyshop.se.