Shipping policy

Shipping and delivery time

For orders that exceed 79€, free shipping applies throughout Europe.

Delivery to home/agent with Postnord/DHL costs 9€ and your order is sent from us with a trackable package number. You will receive a package number for your order that you can use on Postnord's/DHL's website to track your package and see when it has arrived at your delivery point or your home. You will also receive an SMS when the order is available for collection if your order is delivered to a delivery point. You must be able to show valid identification at your post office to pick up your package. If your order is sent via Postnord and if the consignment note does not fit in the letterbox, it will be delivered to your door or in a bag outside your letterbox.

Normal delivery time for goods in stock is 1-3 working days from the time we have received your order, provided that Postnord/DHL keep their promised delivery times.

Order confirmation and packing slip

When we receive your order, we will confirm the order and automatically send you an order confirmation to the email address you have provided. Read the order confirmation carefully when you receive it, and check that the order confirmation corresponds to the order.

We will send your delivery note digitally to you at the email address you have entered. This means that you will not receive your delivery note in paper form due to our environmental vision.

Transport damage

Contact us if your shipment has been damaged on the way, we will help you with your complaint with the shipping company. Save the damaged product and packaging in the condition you received it. Should your package be extra taped, it is because the shipping companies want to ensure that the carton will last during transport.

Delays

If the delivery of the products is delayed, we will give you information as soon as we know about it, as well as information about, and possibly when, delivery can take place, or if the product(s) are sold out.

Unreleased packages

If your package is not picked up on time, you will be charged 30€ to cover our handling costs.