At Wheelyshop.se we offer a guarantee for all electric scooters we sell to ensure our customers are satisfied with their purchases. Below you will find information about our guarantee and what it covers.
Warranty period: Our warranty period is 6 months from the time the electric scooter is delivered to the customer. During this time, if there is any problem with your electric scooter that is related to manufacturing defects, we will repair or replace it at our expense.
What the warranty covers: Our warranty covers the repair or replacement of any part found to be defective due to manufacturing defects. This includes technical components such as the electric motor, the battery and the display.
What the warranty does not cover: Our warranty does not cover normal wear and tear or damage caused by accidents, improper use or maintenance, changes or modifications to the electric scooter, or the use of non-approved replacement parts. The warranty also does not apply to damage caused by heavy use or extreme weather conditions.
Responsibility for shipping costs: The customer is responsible for returning the defective electric scooter to us for repair or replacement but we will cover the shipping costs. We will pay for the shipping costs to return the repaired or replaced electric scooter to the customer.
Procedure to apply for warranty: If you experience a problem with your electric scooter during the warranty period, please contact us through our website. We will ask you to submit photos of the defective area as well as an order number on your order. Upon receiving this information, we will do our best to resolve the issue as soon as possible.
We at Wheelyshop are convinced that our electric scooters are of high quality and we strive to ensure that our customers are satisfied with their purchases. If you have any questions or comments regarding our warranty, please do not hesitate to contact us and we will help you resolve the issue quickly and efficiently.
It is important to note that for the warranty to be valid, the electric scooter must have been used and maintained in accordance with the instructions for use and the recommendations of the manufacturer. We also recommend that you save the purchase receipt and any other documentation related to the purchase, as this will be required to apply for warranty.
Thank you for choosing to buy your electric scooter from us. We wish you many happy and environmentally friendly trips with your new electric scooter!